1. Introduction
Welcome to CoverGen! Our mission is to help Upwork freelancers save time and create compelling, tailored cover letters using the power of AI. This Privacy Policy explains how CoverGen ("we," "us," or "our") collects, uses, and protects your information when you use our browser extension and associated services (the "Service").
Your privacy and data security are at the core of our operations. We are committed to transparency and protecting the information you entrust to us. By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
To provide our core functionality, we need to collect specific pieces of information. We only collect what is essential to generate your cover letter and operate the Service.
A. Information Processed for Cover Letter Generation
When you initiate the cover letter generation process by clicking "Add Current Job" or a similar function, we temporarily access and process the following data:
Upwork Job Data
Information from the public Upwork job posting you are viewing, including the job title, description, required skills, budget, and client information.
Your Public Upwork Profile Data
Information from your own public Upwork profile, which may include your full name, professional title, profile overview, skills, hourly rate, and work history.
This data is sent to our servers to be processed by our AI model.
B. Information for Authentication and Service Operation
Authentication Token
When you log in to CoverGen, we store an authentication token locally in your browser's secure storage. This token is a unique, randomly generated key that allows our extension to securely communicate with our servers on your behalf. It proves you are logged in without us ever needing to see or store your password.
3. What We DO NOT Collect
We believe in data minimization. To protect your privacy, we explicitly do not collect:
- ✗Your Upwork Password or Credentials: We never have access to your Upwork login credentials.
- ✗Payment Information: All payments are handled by third-party processors, and we do not store your credit card or bank details.
- ✗Browsing History: The extension only activates on Upwork job pages and does not track your activity on other websites.
- ✗Sensitive Personal Information: We do not request or collect any sensitive data such as race, religion, or health information.
4. How We Use Your Information
Your information is used for the following specific purposes:
- •To Provide and Personalize the Core Service: The primary use of your Upwork profile and job data is to feed it into our AI model to generate a high-quality, relevant cover letter.
- •To Authenticate Your Account: The authentication token is used to verify your identity and grant you secure access to your CoverGen dashboard and features.
- •To Improve Our Service: We may analyze aggregated and anonymized usage data (e.g., number of cover letters generated) to understand how our Service is used, identify areas for improvement, and enhance the user experience. This data is never tied to your personal identity.
- •To Communicate with You: We may use your contact information (if you provide it during sign-up) to send you important service updates or support communications.
5. Data Storage, Security, and Retention
A. Data Storage
- •Authentication Token: Stored locally and securely on your device using your browser's storage APIs. It is not sent to or stored on external servers except for validation during API requests.
- •Job and Profile Data: This data is transmitted to our secure servers for the sole purpose of processing your cover letter generation request. We do not permanently store the content of your profile or the specific job details after the generation process is complete, unless you explicitly save a generated cover letter to your dashboard.
B. Data Security
We take your data security seriously and implement industry-best practices to protect it.
- 🔒Encryption: All data transmitted between your browser, our extension, and our servers is encrypted using Transport Layer Security (HTTPS/TLS).
- ☁️Secure Infrastructure: We host our servers with reputable cloud providers who maintain high standards of physical and network security.
- 👤Access Control: Access to user data is strictly limited to authorized personnel who require it to perform their job duties (e.g., customer support).
C. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy.
- •Authentication Token: Retained until you log out or uninstall the extension.
- •Generated Cover Letters: If you save a cover letter to your dashboard, it will be stored until you choose to delete it.
- •Account Information: Your account data is retained as long as your account is active. You may request account deletion at any time.
6. Third-Party Services
We work with a limited number of third-party services to operate CoverGen.
- upwork.com:Our extension interacts directly with the Upwork website to read the necessary job and profile data. This is a read-only operation initiated by you.
- api.covergen.io:This is our own backend service used to process data and generate cover letters.
- AI Providers:We partner with leading AI technology providers to power our cover letter generation. The job and profile data are securely sent to these partners for processing and are governed by their strict data privacy and security agreements. They do not have the right to use your data for training their models or for any purpose other than fulfilling our request.
✓ We do not sell, trade, or rent your personal information to third parties.
7. Your Rights and Choices
You have control over your personal information. Depending on your location, you may have the following rights:
- ✓Right to Access: You have the right to request access to the personal information we hold about you.
- ✓Right to Rectification: You can update your information through your Upwork profile, which will then be used by our Service.
- ✓Right to Deletion: You can delete your CoverGen account at any time. Upon request, we will delete all your personal data from our systems, subject to any legal obligations to retain it.
- ✓Right to Withdraw Consent: You can uninstall the extension at any time to withdraw your consent for future data collection.
To exercise any of these rights, please contact us at support@covergen.ai.
8. Compliance with Regulations
We are committed to complying with data protection laws around the world.
Chrome Web Store Developer Program Policies
Our extension is built and maintained in strict compliance with these policies.
California Consumer Privacy Act (CCPA)
If you are a California resident, you have specific rights regarding your personal information. We do not "sell" your personal information as defined by the CCPA.
General Data Protection Regulation (GDPR)
If you are in the European Economic Area (EEA), you have rights under the GDPR, including those listed in Section 7. Our legal basis for processing your data is the performance of our contract with you (i.e., providing the Service).
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in technology, legislation, our operations, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We may also notify you through the extension or by email.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please do not hesitate to contact us:
Email: support@covergen.ai
Website: www.covergen.io
We will respond to your inquiry within 30 days of receipt.